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Water Information

 
Quarterly Billing Notice
Quarterly water bills were issued on April 7, 2026 and are due by May 7, 2026.

If your water bill is based on an estimated reading, please contact the Water Department to address the issue.   
Email: watersewer@salisburyma.gov    Phone:978-465-1430

Common reasons for an estimated bill include:
* The water meter is not transmitting a reading
* Inaccessible meter or lack of access to meter 
To resolve these issues, a technician may need to inspect and/or replace the meter.
Please reach out to schedule a service appointment if needed.
 
Bill Payment Options
Make checks payable to the Town of Salisbury
*Bills can be paid and viewed online at www.salisburyma.gov.
Follow this link to view the online payment guide for City Hall systems https://www.salisburyma.gov/water-division

*Pay in person at the Tax Collector's Office 
*Place your payment in the Town Hall drop box, located at the side door entrance to Town Hall 
*Pay by phone by calling 508-381-5455 
*Remit payment by mail to: Town of Salisbury, PO Box 534, Medford, MA 02155-0006

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Seasonal Water Meters

Seasonal water customers are those who occupy their properties primarily during the summer months, May 1 to November 1.Most water meters are located in basements, crawl spaces, and other unheated areas where they are susceptible to freezing.Exposure to low temperatures can result in meters bursting, leaking, or becoming otherwise damaged. To prevent such issues, seasonal water meters must be removed each fall..The Water Department stores all removed seasonal water meters in a temperature controlled environment to prevent from freezing during the off-season. 

Homeowners are encouraged to take additional measures to protect their meters, such as insulating the area, using a meter jacket, or wrapping the pipes and meter with heat tape.
Please note: While the Town of Salisbury Water Division retains ownership of the water meter, it is the homeowner’s responsibility to ensure the meter does not freeze.

Please contact the Water Department to arrange appointments for the installation and removal of your seasonal meter.Phone: 978-465-1430Email: watersewer@salisburyma.gov For further details, refer to Rule #10 - Meters and Meter Installation in the Water Rules and Regulations
 

Consumer Confidence Report

The 2024 Consumer Confidence Report (CCR) is now available online at www.salisburyma.gov/CCR.pdf. 
Copies of the CCR may be requested by calling 978-465-1430 or via email at watersewer@salisburyma.gov.

 

 
AttachmentSize
PDF icon Common Water Issues 106.84 KB
PDF icon Consumer Confidence Report 2024363.33 KB
PDF icon Consumer Confidence Report 2023404.78 KB
PDF icon Consumer Confidence Report 2022316.71 KB
PDF icon Consumer Confidence Report 2021264.84 KB
PDF icon Consumer Confidence Report 2020 251.13 KB
PDF icon Consumer Confidence Report 2019 155.95 KB
PDF icon Consumer Confidence Report 2018 197.07 KB
PDF icon Consumer Confidence Report 2017 197.23 KB
PDF icon Water Management Act Permit 382.29 KB